Exchanges, refunds and services

Every customer who buys an item in our shop has the possibility to exchange it for another size, color or even model if it is not working properly. In case of an exchange, please fill in the return form and contact us if you have any questions:
Tel: +37060099428 , Email: [email protected]

Goods will be exchanged for other goods within 14 calendar days of receipt of the goods.
You can exchange the product for another product at a higher/lower price or a gift voucher.
The shipping of the exchanged item is paid for by

Services we provide:
We are very flexible, we want every customer to be happy wearing our clothes. We can lengthen or shorten the product according to your wishes. We can also tailor a part of the garment (for example a sleeve, etc.) to different measurements. For exceptional tailoring, everything is agreed upon with the customer personally. If you would like this service, please get in touch with us using the contact details below. There is a charge for personal tailoring.


Via Omniva terminals using the Omniva returns system.
Fixed refund amount of 2.15€

By post/courier
Via Lithuanian Post. Prices can be found at
Shipping address:
TEL.: +370 600 99428
E-mail. E-mail: [email protected]

In-store in Šiauliai
Direct delivery to the store “Atile” at Vytauto g. 80 LT-76352 Šiauliai.

1. If the purchased goods do not meet your expectations and you do not wish to exchange them, you can return them within 14 calendar days from the delivery/pickup/collection date in the physical store.
2. All returned goods must be returned undamaged, unwashed, unused, and unworn. Returns can be made at
the goods shall be accompanied by the manufacturer’s labels, packaging, and substantially unaltered merchantable appearance. The customer returning the goods is liable for the shipping costs of quality goods unless the seller specifies otherwise at the time of your purchase. Refunds will be made within 14 calendar days of the goods arriving at Atile.let’s address, to the bank account number indicated.
3. The right of withdrawal does not apply to goods that have been specially manufactured to the Buyer’s requirements or customized, or which, by their nature, are generally non-returnable, perishable and soon to expire.
4. Goods in the “Sale” category cannot be returned. These items may be exchanged for another item or gift voucher.
5. Atile. lt is not responsible for parcels that have been sent with an incorrect address or that have been lost before reaching

Conditions for the return of goods:
1. If you have purchased a product from that is not of satisfactory quality and the seller has not discussed the defects with you, you have the right, at your option, to claim from the seller:
– Replace the faulty product with a product of suitable quality;
– reduce the price of the goods accordingly;
– remedy the defects in the goods free of charge within a reasonable period.
– refund the money paid and unilaterally terminate the contract.

2. You can deliver the goods you wish to return to the store “Atile” at Vytauto g. 80 LT-76352 Šiauliai, or you can return them by post or through the Omniva returns system.
3. undertakes to refund the money paid for goods of unsatisfactory quality if (not applicable to changes in the properties of the fabric after washing, drying, or other mechanical action):
– the defective quality of the goods is due to a manufacturing defect;
– failure to comply with the manufacturer’s specifications.

4. Refunds shall be made by crediting the customer’s account. Please submit a completed online returns form before returning the goods. This must include the bank account number to which the refund will be credited.

5. If the product received is of poor quality or is not the product the customer ordered, the Customer Service Department must be informed immediately after the return has been sent by email: [email protected]
The Customer Service Department will inform the Returns Department and the Accounting Department so that the money for the shipping is transferred to the customer together with the amount charged for the returned product within 14 calendar days.

6. You can submit a request/complaint regarding a product or service purchased in our online shop to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, e-mail: [email protected], tel. 8 5 262 67 51, fax. (8 5) 279 1466, on the website, for its territorial units in the districts – or by filling in the request form on the EGS platform

7. The use of brand photos without permission are strictly prohibited. In the event of non-compliance with the instructions or in the event of disagreement between the parties, we reserve the right to apply for an administrative infringement of rights.